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FCC’s Robocall Ruling Raises Industry Concerns of Erroneous Blocking of Their Lawful Calls

While most Americans might breathe a sigh of relief upon learning of the U.S. Federal Communications Commission’s (“FCC”) June 6, 2019 5-0 bipartisan vote authorizing phone companies to automatically identify and block unwanted robocalls, shielding us from those annoying voices describing the expiration of our car’s warranty, spoof numbers claiming fake tax bills, and the like, various trade groups have voiced concerns including the American Bankers Association, the American Association of Healthcare Administrative Management, the Credit Union National Association, the National Retail Federation, and the Association of Credit and Collection Professionals. Chief among concerns for these groups is that the call blocking may not distinguish illegal telemarketing and scams from legitimate calls placed once a subscriber consents, as well as a lack of clear redress for any erroneous blocking. More ›

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